Refund & Cancellation Policy

Last Updated: January 2026

This Refund & Cancellation Policy applies to Saptapadi (https://www.saptapadi.co), an online matrimonial matchmaking platform owned and operated by Sagar Infocom Network, Rajkot, Gujarat, India.

By purchasing any paid service or subscription on Saptapadi, you agree to the terms outlined in this policy.

1. Nature of Services

Saptapadi provides online matrimonial matchmaking services, including profile visibility, communication features, and premium tools to assist users in finding suitable marriage matches.

Due to the digital and personalized nature of these services, refunds are limited and subject to the conditions below.

2. Subscription Fees & Payments

All fees displayed on Saptapadi are inclusive of applicable taxes unless stated otherwise.
Payments once made are considered confirmation of your intent to use the selected service or plan.
Prices, features, and plans may change at the discretion of Saptapadi.

3. Refund Policy

a) General Rule

All payments made on Saptapadi are non-refundable, whether partially or fully.
No refunds will be provided for unused time, unused credits, or lack of matches.

b) Exceptions (At Our Discretion)

A refund may be considered only if:

A technical error resulted in incorrect or duplicate payment.
The paid service was not activated due to a system failure attributable to Saptapadi.

In such cases, refunds (if approved) will be processed to the original payment method within 7–10 business days.

4. Cancellation Policy

Users may cancel auto-renewal of subscriptions (if applicable) at any time through their account settings.
Cancellation will stop future billing but will not result in a refund for the current billing cycle.
Access to paid features will continue until the subscription period expires.

5. No Guarantee of Match

Saptapadi does not guarantee:

Finding a suitable match
Marriage, engagement, or relationship outcomes
Responses or interest from other members

Refund requests based on dissatisfaction with matches or outcomes will not be entertained.

6. Chargebacks & Disputes

Initiating an unjustified chargeback may result in account suspension or termination.
Users are encouraged to contact Saptapadi support to resolve billing issues before contacting their bank or payment provider.

7. Modifications to This Policy

Saptapadi reserves the right to update or modify this Refund & Cancellation Policy at any time. Changes will be effective upon posting on the website.

8. Contact Information

For refund-related queries or billing support, please contact:

Saptapadi
A brand of Sagar Infocom Network
Rajkot, Gujarat, India
Website: https://www.saptapadi.co

By purchasing any paid service on Saptapadi, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.